Return Policy

Refunds will be credited to original credit card/payment method. Shipping costs are to be covered by the customer if we have delivered the correct merchandise and if order value is below € 40. Otherwise, return shipping costs are covered by us.

Please include your order number when returning items.

IN ANY CASE, PLEASE INFORM US ABOUT ANY RETURN SHIPMENTS PRIOR TO SENDING ITEM(S). We are happy to arrange for pick up. Contact information, here.

Returns MUST be sent to the following address ONLY:

Nanonana Interational
Return Department
Achtern Born 88
22549 Hamburg
Germany


Please click here to learn about our full return policy. (Written in German). It basically contains the same information as above. We are, however, required under German law to provide access to the entire "Widerruftsrecht" (Return Policy). That requirement has been herewith satisfied.